Email & Browser Requirements
Emails arrive from noreply@be-engaged.co, success@terryberry.com, wellness@be-engaged.co, be-engaged.co. Ask your team to whitelist these emails. Once they've confirmed, we recommend that you send yourself a test email from your program to verify that emails are getting through your organization's firewall.
Emails are sent using our private, Mailgun IP address of 161.38.199.10.
Members receive emails for various reasons (challenge invites, passing a milestone, getting a discussion reply) and emails from admins.
Browser
Make sure your browsers have the most up-to-date version. We typically support the last two version of all major browsers.
Downloads
Please verify with your IT department that you will be able to download reporting in the form of Excel spreadsheets and documents housed in our cloud storage at walkertracker.s3.amazonaws.com.
URLs
IT departments should whitelist the following URLs:
Where we store files: https://walkertracker.s3.amazonaws.com/
Our API: https://apiv3.walkertracker.com/
Our support sites: *.helpscout.net