Device FAQs

Will all members need a fitness tracker to participate? 

No. You can enable manual entry so that members will be able to input their steps manually. Members who connect a fitness device to their account will no longer be able to enter steps manually. 

To enable/turn off manual entry navigate to:

1. Admin Panel > Settings
2. Program Settings
3. Toggle Manual Entry to On

What kinds of fitness trackers can be linked to my program?

Check out our article here on what devices we connect to. You will find an article that shares with you all the apps and devices that can be linked to Walker Tracker.

What if me or my members have problems syncing?

Our member/technical support are very responsive and helpful! Send a ticket directly to support@walkertracker.com. We always recommend sending in screenshots of your device's account that shows your steps if they are missing from your Walker Tracker account.