Device FAQs

Will all members need a synced device to participate? 

No. You can enable manual entry so that members will be able to input their steps manually. Members who connect a fitness device to their account will no longer be able to enter steps manually. 

To enable/turn off manual entry navigate to:

1. Admin Panel > Settings
2. Program Settings
3. Toggle Manual Entry to On

What kinds of devices can be linked to my program?

Check out our article here on what devices we connect to.

What if me or my members have problems syncing?

Our member support team are very responsive and helpful! Send a ticket directly to wellness@be-engaged.co.