Team FAQs

How do participants join a team challenge?

Participants must first be on a team to see and join a team challenge. 

If you have teams formed before the challenge was created, you will be given the option to add or invite teams during the challenge creation process.

How are teams created? How do participants join teams?

There are a couple of options for team creation. See this article to review all options.

Can I add or remove a participant from a team?

Yes, as the Admin, you can edit teams. For further guidance on team management, take a look at our Team Management Tools for Admins guide. 

Why do the steps on my team's page not match the challenge page? 

A team page will show the steps recorded since the team was created. The challenge page only shows team steps recorded during the challenge dates.

How are team challenges calculated? 

Team challenges are (by default) based on the team’s group daily step average during the challenge. During the team challenge creation process, you'll have the option to change this default setting to count total team steps, versus average. We recommend reviewing and sharing this support article explaining the team challenge leaderboard with your participants.  

What access do team leaders have? 

A team leader will have the ability to invite or remove team participants, add a team photo and description, and change the team’s name.

Can I assign team leaders? 

The team leader is often the first person to create the team. You can assign or remove team leaders by going to the ‘Teams’ section of the Admin Panel, scrolling down to ‘Existing Teams’ and clicking on ‘Edit’ next to the team name. You can add more participants from this page and assign a team leader.